FAQ
What materials are used in your jewelry?
For our fine jewelry line, we use 18k recycled gold.
And for our regular jewelry we use high quality bronze and then we do a long gold plated bath to ensure it will last. Finally we cover our pieces with a clear spray to protect the gold plated process. Some of our pieces have high quality glass stones as well.
Are your pieces handcrafted or mass-produced?
Every step our creations are carefully hand made by Colombian artisans. None of our products are mass produced.
Do you offer custom or personalized jewelry options?
For the moment we’re only offering our collection pieces.
How do I determine my ring size or bracelet length?
Rip a long piece of paper and put it around the finger where you want to wear the ring. Mark down the beginning and the end where the two ends of the paper meet around it. Then, use a ruler to measure the length of the paper in between the marks. Finally use our chart to see what size you should wear.
For bracelets, the process is the same. But instead of measuring around your finger, you’ll measure around your wrist.
Can I request a specific gemstone or metal for a custom order?
For the moment we’re only offering our collection pieces as they are.
How can I care for and clean my jewelry to maintain its quality?
Learn expert techniques for keeping your jewelry looking beautiful and pristine here: https://reatiga.com/pages/jewelry-clean-and-care
Do you offer gift wrapping or packaging options
All of our jewels come in a beautiful handcrafted package.
What is your return/exchange policy?
How long does shipping take and what are the shipping costs?
It depends on each piece. Most of our stock is located in a warehouse in Florida, in case you purchase one of them, the standard shipping should take anywhere from 3 to 7 business days. Shipping to Alaska, Hawaii, or other US territories may take longer.
If the item you chose is not in stock, it should take anywhere between 10 and 20 business days more.
Do you offer international shipping?
We offer shipping to all US territories, and to every city in Colombia.
What payment methods do you accept?
Currently we’re accepting Shopify Payments.
Do you have a warranty or guarantee for your jewelry?
We offer two guarantees:
Satisfaction Guarantee: To assure our customers that if they are not satisfied with the product, they can return it for a refund or replacement within a specified period.
Quality Guarantee: We promise that our products are free from defects in materials or workmanship, and we offer to repair or replace any defective items.
For more information, Check out our refund and exchange policy
Can I track the status of my order?
As soon as we ship our products to you, you’ll receive an email with a tracking number so you can follow your order.
Do you offer repairs for damaged or broken jewelry?
We offer you a Quality Guarantee: We promise that our products are free from defects in materials or workmanship, and we offer to repair or replace any defective items.
For more information, Check out our refund and exchange policy
How can I get in touch with your customer service team?
Of course, send us an email at hello@reatiga.com and get in touch with us.
Do you offer wholesale or bulk purchase options?
Not for the moment. But if you’re interested in selling our products send us an email at hello@reatiga.com we’ll check your proposal and give you an answer.
What is the inspiration behind your jewelry designs?
Our first collection is called HIDDEN and the inspiration behind it is found in the sea. Algaes, fungus, fish, mollusks and other types of living beings are the muse for this collection. We found these beings to be magical and extremely beautiful.
How do you ensure the quality and authenticity of your Colombian-made jewelry?
We work hand by hand with our Colombian artisans and we witness every day’s progress.
Are your jewelry pieces suitable for sensitive skin or allergies?
At Reatiga Jewelry and Art, we prioritize the comfort and well-being of our customers. Our jewelry pieces are crafted with attention to quality and skin-friendly materials. While our gold-plated bronze jewelry offers an exquisite look at an affordable price, it's important to note that some individuals with extremely sensitive skin or specific metal allergies may still experience reactions.
For those with heightened sensitivities, we recommend considering our fine jewelry options, which often provide a hypoallergenic alternative. Gold-filled and solid gold jewelry typically have a lower risk of causing irritation as they have a thicker layer of gold and are less likely to contain base metals that can trigger allergies.
We understand the significance of choosing jewelry that not only complements your style but also caters to your skin's needs. If you have specific concerns or questions about allergies, please feel free to reach out to our customer service team. They can provide more detailed information about our materials and assist you in finding the perfect piece that suits your preferences and skin sensitivity.
Your satisfaction and comfort are our priorities, and we are here to ensure that your experience with Reatiga Jewelry and Art is both enjoyable and worry-free.